Claims Assistance and Coordination
When an incident occurs, safety and loss mitigation come first. Then gather evidence, notify the insurer and follow the process for the relevant policy type. A.U.S. helps prepare a list of required information and coordinates matters within the scope of its services.
Conceptual illustration; not an actual employee or customer.
In an emergency
If anyone is injured, there is a fire or accident, or life or property is at risk, first contact the emergency services, relevant authorities or the insurer’s emergency number shown in your policy. This webpage is not a real-time emergency channel.
Basic Steps Following an Incident
1. Ensure safety
Assist anyone injured and prevent further loss without putting yourself at risk.
2. Report the incident
Contact the insurer or the number shown in the policy, as appropriate.
3. Gather evidence
Collect photographs of the incident, documents, names of those involved and details of the loss.
4. Follow up on documents
Submit additional information and follow up on progress with the parties involved.
Motor
Registration number, location, third-party details, driving licence, photographs and report reference number.
Property
Cause, affected area, loss-mitigation measures and a list of damaged property.
Transport
Transport documents, goods receipt, packaging photographs and letter of claim.
Ask A.U.S. to Help Coordinate Your Claim
Do not submit health information, ID-card numbers or sensitive documents through this form. Our team will contact you to recommend an appropriate channel for sending documents.